RETURNS
Last updated May 2026
We currently only sell our candles to retail partners.
Wholesale Orders (Retail Partners)
For wholesale customers (gift shops and stockists), we generally do not accept returns for unsold inventory or change of mind. We will, however, take responsibility for damaged products upon arrival, incorrect items due to fulfillment errors, or verified product quality issues.
Retail Customer Purchases (Purchased in Gift Shops)
If you purchased an Oregon Coast Candle Company product from one of our retail partners, please contact the store where the purchase was made for all returns, exchanges, or refunds. Each retail partner sets their own return policy, and all returns must be handled directly through the original place of purchase. We are unable to process returns or refunds for items purchased through third-party retailers.
Product Concerns
If you experience any issues with product quality (such as scent performance or burn issues), you may contact us directly so we can help resolve the issue and improve future batches.
For wholesale or product support, please email oregoncoastcandleco@gmail.com